Last updated: 4 February 2025
This Privacy Policy describes how FILLTHESPACE (the 'Site', 'we', 'us' or 'our') collects, uses and discloses your personal information when you visit fillthespace.com (the 'Site'), use our services, make a purchase there or otherwise interact with us through the Site (collectively, the 'Services'). For the purposes of this Privacy Policy, "you" and "your" refer to you as a user of the Services, whether you are a customer, a visitor to the Site, or any other person whose information we have collected in accordance with this Privacy Policy. Please read this carefully.
Changes to this Privacy Policy
We may update this Privacy Policy from time to time, including to reflect changes in our practices or for other operational, legal or regulatory reasons. We will post the revised Privacy Policy on the Site, update the "last updated" date and take any other steps required by law.
How we collect and use your personal information
In order to provide the Services, we collect information as set out below. The information we collect and use will vary depending on how you interact with us.
In addition to the specific uses listed below, we may use the information we collect about you to communicate with you, to provide or improve the Services, to comply with applicable legal obligations, to enforce any applicable Terms of Service, and to protect and defend the Services, our rights, and the rights of our users or others.
What personal information do we collect?
The type of personal information we receive about you depends on how you interact with our website and use our services. When we use the term "personal information", we mean information that identifies, relates to, describes or can be associated with you. The following sections describe the categories and specific types of personal information we collect.
Information that we collect directly from you
The information you provide to us directly through our services may include:
Contact information - including your name, address, telephone number and email address.
Order Information - including your name, billing address, shipping address, payment confirmation, email address and telephone number.
Account Information - including your username, password, security questions and other information used for account security.
Customer Support Information - including information you include in your communications with us, such as when you send a message through the Services.
Some features of the Services may require you to provide certain information about yourself directly to us. You may choose not to provide this information. However, you may not be able to use or access those features.
Information We Collect About Your Use
We may also automatically collect certain information about your interaction with the Services ("Usage Data"). Usage Data may include information about how you access and use our website and your account, including device information, browser information, your network connection information, your IP address and other information about your interaction with the Services.
Information Received from Third Parties
Finally, we may receive information about you from third parties, including vendors and service providers who collect information on our behalf, such as
Companies that support our Site and Services, such as Shopify.
Our payment processors who collect payment information (e.g. bank account, credit or debit card information, billing address) to process your payment, fulfil your orders and deliver the products or services you have requested in order to perform our contract with you.
When you visit our website, open or click on emails we send you, or interact with our services or advertisements, we or third parties we work with may automatically collect certain information using online tracking technologies such as pixels, web beacons, software developer kits, third party libraries and cookies.
Any information we receive from third parties will be treated in accordance with this Privacy Policy. See also the section below, Third Party Sites and Links.
How we use your personal information
Providing products and services. We use your personal information to provide you with the Services and to perform our contract with you, including processing your payments, fulfilling your orders, sending you notices regarding your account, purchases, returns, exchanges or other transactions, creating, maintaining and otherwise managing your account, arranging shipping, facilitating returns and exchanges, and other features and functions related to your account. We may also enhance your shopping experience by enabling Shopify to associate your account with other Shopify services that you may choose to use. In this case, Shopify will process your information in accordance with its Privacy Policy and Consumer Privacy Policy.
Marketing and Advertising. We may use your personal information for marketing and promotional purposes, such as to send you marketing and promotional messages by email, SMS or post and to show you advertisements for products or services. This may include using your personal information to better tailor the services and advertising on our website and other websites. If you are located in the EEA, the legal basis for these data processing activities is our legitimate interest in the sale of our products in accordance with Art. 6, para. 1 (f) GDPR.
Security and Fraud Prevention. We use your personal information to detect, investigate or take action against possible fraudulent, illegal or malicious activity. If you choose to use the Services and register an account, you are responsible for the security of your account information. We strongly recommend that you do not share your username, password or other login information with anyone. If you believe that your account has been compromised, please contact us immediately. If you are located in the EEA, the legal basis for these data processing activities is our legitimate interest in ensuring the security of our website for you and other customers in accordance with Art. 6, para. 1 (f) GDPR.
Communicating with you and improving our services. We use your personal data to provide you with customer support and to improve our services. This is in our legitimate interest to respond to you, to provide you with effective services and to maintain our business relationship with you, in accordance with Art. 6, para. 1 (f) GDPR.
Use of cookies
Like many websites, our site uses cookies. Specific information about the cookies we use in connection with providing our store through Shopify can be found at https://www.shopify.com/legal/cookies We use cookies to operate and improve our site and services (including storing your actions and preferences), to perform analytics and to better understand user interaction with the services (in our legitimate interest to administer, improve and optimise the services). We may also allow third parties and service providers to use cookies on our site to better tailor the services, products and advertising on our site and other websites.
Most browsers automatically accept cookies by default. However, you can set your browser to remove or refuse cookies through your browser controls. Please note that removing or blocking cookies may affect your user experience and may result in some of the Services, including certain features and general functionality, not functioning properly or being unavailable. In addition, blocking cookies may not completely prevent us from sharing information with third parties, such as our advertising partners.
How we share personal information
In certain circumstances, we may share your personal information with third parties for the purposes of contract fulfilment, legitimate purposes and other reasons subject to this Privacy Policy. These circumstances may include
To suppliers or other third parties who provide services on our behalf (e.g. IT management, payment processing, data analysis, customer support, cloud storage, order fulfilment and shipping).
To business and marketing partners to provide services and deliver promotions to you. Our business and marketing partners will use your information in accordance with their own privacy policies.
Where you instruct, request or otherwise give us your consent to share certain information with third parties, for example to send you products or through your use of social media widgets or login integrations, and with your consent.
with our affiliates or elsewhere within our group of companies in our legitimate interest in running a successful business.
in connection with a business transaction, such as a merger or bankruptcy, to comply with any applicable legal obligations (including compliance with subpoenas, search warrants and similar requests), to enforce any applicable Terms of Service, and to protect and defend the Services, our rights, and the rights of our users or others.
We disclose the following categories of personal information and sensitive personal information about users for the purposes set out above in 'How we collect and use your personal information' and 'How we disclose personal information'.
Categories of recipients
Identifying information, such as basic contact details and certain order and account information
Commercial information such as order information, purchase information and customer support information
Internet or similar network activity, such as usage data
Geolocation data, such as locations determined by IP address or other technical means
Vendors and third parties who provide services on our behalf (such as internet service providers, payment processors, fulfilment partners, customer support partners and data analytics providers)
Business and marketing partners
affiliates
We will not use or disclose your personal information without your consent or for the purpose of inference.
With your consent, we share personal information for the purposes of conducting advertising and marketing activities as follows
Third Party Sites and Links.
Our website may contain links to websites or other online platforms operated by third parties. If you follow links to websites that are not affiliated with or controlled by us, you should review their privacy and security policies and other terms and conditions. We make no representations or warranties regarding the privacy or security of such websites, including the accuracy, completeness or reliability of the information found on such websites. Information that you post in public or semi-public places, including information that you share on third party social networking platforms, may also be viewed by other users of the Services and/or users of such third party platforms, without restriction as to use by us or by third parties. Our inclusion of such links does not automatically constitute an endorsement of the content of such platforms or their owners or operators, except as disclosed on the Services.
Children's information
The Services are not intended for use by children and we do not knowingly collect personal information from children. If you are the parent or guardian of a child who has provided us with personal information, you may contact us using the contact information below and request that we delete that information.
As of the effective date of this Privacy Policy, we have no actual knowledge that we "share" or "sell" (as those terms are defined under applicable law) personal information from individuals under the age of 16.
Security and storage of your information
Please note that no security measures are perfect or impenetrable and we cannot guarantee 'perfect security'. In addition, the information you send to us may not be secure in transit. We recommend that you do not use insecure channels to send us sensitive or confidential information.
How long we retain your personal information will depend on various factors, such as whether we need the information to administer your account, provide the Services, comply with legal obligations, resolve disputes or enforce other applicable contracts and policies.
Your rights
Depending on where you live, you may have some or all of the rights set out below in relation to your personal information. However, these rights are not absolute and may only apply in certain circumstances. In certain cases, we may refuse your request to the extent permitted by law.
Right of access/information: You may have the right to request access to the personal data we hold about you, including details of how we use and share your data.
Right to erasure: You may have the right to request that the personal data we hold about you be erased.
Right to rectification: You may have the right to request the correction of any inaccurate personal data we hold about you.
Right to portability: You have the right to obtain a copy of the personal information we hold about you and, in certain circumstances and subject to certain exceptions, to request that it not be disclosed to a third party.
Right to object to sale, transfer or targeted marketing: You may have the right to instruct us not to 'sell' or 'share' your personal data, or to object to the processing of your personal data for purposes that are considered 'targeted marketing' under applicable data protection laws. Please note: If you visit our site with the 'Global Privacy Control' opt-out preference signal enabled, depending on your location, we may automatically treat this as a request to opt-out of the 'sale' or 'sharing' of information for the device and browser you are using to visit the site.
Restricting processing: You have the right to ask us to stop or restrict the processing of your personal data.
Withdrawal of Consent: Where we rely on your consent to process your personal data, you may have the right to withdraw that consent.
Right of appeal: If we refuse to process your request, you may have the right to appeal our decision. You can do this by responding directly to our refusal.
Manage communication preferences: We may send you promotional emails and you may opt out of receiving these emails at any time by using the unsubscribe option provided in our emails to you. If you unsubscribe, we may still send you non-promotional emails, for example, about your account or orders.
You can exercise these rights as indicated on our website or by contacting us using the contact details below.
We will not discriminate against you for exercising any of these rights. We may need to collect information from you to verify your identity, such as your email address or account information, before we can provide a substantive response to the request. Under applicable law, you may appoint an authorised representative to make requests on your behalf to exercise your rights. Before we accept such a request from an agent, we will need to obtain evidence from the agent that you have authorised them to act on your behalf. We may also need to confirm your identity directly with us. We will respond to your request in a timely manner as required by applicable law.
Complaints
If you have any complaints about the way in which we process your personal data, please contact us using the contact details below. If you are not satisfied with our response to your complaint, depending on where you live, you may have the right to appeal our decision by contacting us using the contact details below or by submitting your complaint to your local data protection authority. For the EEA, you can find a list of the relevant data protection authorities here.
International users
Please note that we may transfer, store and process your personal data outside the country in which you live. Your personal data will also be processed by employees and external service providers and partners in those countries.
When we transfer your personal data to countries outside Europe, we will use recognised transfer mechanisms such as the European Commission's standard contractual clauses or equivalent contracts from the relevant UK authority, unless the data is transferred to a country that has been designated as providing an adequate level of protection.
Contacting us
If you have any questions about our privacy practices or this privacy policy, or if you wish to exercise any of the rights to which you are entitled, please contact us by telephone or email at fillthespace@t-online.de or write to us at Falkenweg 23, Olpe, 57462, DE.
For the purposes of applicable data protection legislation and unless expressly stated otherwise, we are the controller of your personal data.
